Welcome to our FAQ page! Here, we have compiled a list of common questions we receive to help you quickly find the information you need. If you don’t find the answer to your question here, please contact us and we will be happy to assist you.
- Email your enquiry to email@example.com
- Our PIC will reply to the email and provide the Analysis Requisition Form
- Fill up the Analysis Requisition Form and submit the completed form to us for quotation issuance purposes.
- Upon agreeing with the quotation, the client must revert the Reply Slip. Then the samples can be couriered or self-delivered, and payment can be done accordingly.
Samples can be couriered to Unipeq or self-delivery. Samples must be received in good condition.
Details for the courier:
Unipeq Sdn Bhd,
Block A, UKM-MTDC Technology Centre,
Universiti Kebangsaan Malaysia,
43600 Bangi, Selangor.
Attention: BD Admin, 03-89215965
Remark: Sample for Analysis
Please attach the signed Reply Slip and proof of payment / Purchase Order (PO).
Yes, we offer pick up services by request. Some fees will be charged to client.
Our Turn Around Time for normal services is 14 working days upon payment confirmation for CASH customers or upon receipt of Purchase Order for government agencies and routine customers.
Yes, we offer urgent services for certain analysis depending on availability. The urgent services shorten Turn Around Time to less than 7 days with 50% additional charges from the total fees.
Each test requires different quantity for testing. Normally we will state as 100 g/ml in the quotation. But the actual minimum samples required will depend on the number of samples or test parameters and will be advised accordingly.
Certificate of Analysis (COA) is not an analysis. It is a formal document that details the results of one or more laboratory analyses, authorized by approved signatory.
Certificate of Analysis will be provided via electronic-coa. A hard copy can be provided with some fee upon request.
There are certain test parameters that are SAMM accredited, in which those that are not accredited will be symbolized as a star (*) in the quotation.
(*): Test parameter is not SAMM Accredited
Yes, you can. You need to inform our laboratory personnel officially and remark it in the Analysis Requisition Form. It needs to be self-collected within two (2) weeks after the issuance of Certificate of Analysis.
We do not offer specific discounts for students or industries. However, we do offer seasonal promotions. You may follow our social media accounts to be updated about our promotions.
Unipeq provides consultation services for Halal System, GMP Development, HACCP Development, ISO 22000 Development, FSSC 22000 Development, Food Labelling, Sensory Testing etc. not limited to the food industry but to other relevant industries as well.
Three (3) months and above depending on client’s readiness.